Parcel texts: check the link and any request for an extra payment
Verify delivery messages through the carrier's official channel and learn what to record if you have already entered card details on a suspicious page.
During sales it is easy to lose track of deliveries. A message about an incomplete address or a small delivery fee can therefore seem plausible. Expecting a parcel does not establish that a text is genuine: a scammer can happen to contact someone who really has placed an order.
Open tracking independently
Do not begin with the payment button. Find the tracking number in the shop's confirmation and open the carrier's official website or app yourself. Omniva's Estonian self-service site is minu.omniva.ee. Compare the shipment, status and requested action. If you have ordered nothing, do not provide details simply to discover what the supposed parcel contains.
Some genuine deliveries require updated information or a customs action. “Every extra charge is a scam” is therefore an unreliable rule. Verify the request inside the official account instead of relying on the appearance of a message.
Read the complete address
Putting the word omniva near the beginning of a long link does not make it official. The actual domain matters. If analysing the address is difficult, avoid the text-message link altogether and enter the carrier's service independently. You do not need to pass a domain-name test before every payment.
Do not enter banking codes to receive money from a supposed marketplace buyer either. Stop and check if a buyer sends a courier-booking page and asks for card details in order to pay you.
If you already opened the page
Opening a link is not the same as submitting information. Record whether you merely viewed it, entered an address or card details, approved an operation or installed software. Contact your bank immediately through an official channel if you disclosed payment details or approved an operation you did not understand.
Keep the text, page address and time. Use the official RIA website to find CERT-EE's reporting contacts. Do not circulate a live suspicious link without explaining the risk: someone else may open it and continue the chain.
Maintain a short order list
- The shop and order date.
- The carrier and tracking number.
- The agreed collection or delivery method.
- The location of the genuine payment confirmation.
A single note for the shopping period is enough. Before paying anything extra, identify the particular shipment and independently confirm the request. An urgent text supplies neither of those checks, however convincing its layout may look.
Sources
Prepared 6 November 2026. The image is an AI-generated illustration.